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Maintenance & Upgrades of your CT systemMaintain your CT system's performance and keep it evolving over time

Maintenance & Upgrades of your CT systemMaintain your CT system's performance and keep it evolving over time

Maintenance and upgrades: two essential ways to keep your CT system up and running. Get the most out of its potential and keep it evolving, without the cost of a whole new investment.

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Your CT scanner should stay at peak performance long after installation

A CT system is a strategic investment for your quality control, metrology, research or development activities. Its value depends on its initial performance, but also on its long-term availability, reliability and ability to adapt to your evolving needs.

With the RX Care & Performance team, RX Solutions supports you throughout the life of your CT scanner. Our services combine maintenance and technical support to keep it running smoothly, with hardware and software upgrades to extend its capabilities without replacing your entire equipment.

Maintenance & Upgrades: one shared ambition drives both, to maintain your CT system’s performance over the long term and maximize the value of your investment.

more than a one-off intervention

RX Care & Performance isn’t just about fixing a machine when something goes wrong. Our teams are committed to building an long-term relationship with each customer, to understand how the system is used, follow its evolution and identify the right actions at the right time.

Our Maintenance and Upgrade offers are built on four complementary pillars: customer proximity, technical expertise, an upgrade roadmap and performance monitoring.

The 4 pillars of RX Care & Performance

Customer proximity
Customer proximity
Technical expertise
Technical expertise
Performance monitoring
Performance monitoring
Upgrade roadmap
Upgrade roadmap
Customer proximity

Support tailored to your reality

Every environment has its own constraints: production rate, inspection criticality, expected availability, budget cycles or scientific requirements. Our services are adjusted to how you use your system and to your priorities.

You benefit from structured communication channels, follow-up on your requests through to resolution and a direct line to the Care & Performance team.

  • A responsive hotline, with response levels defined by the coverage you choose
  • Services adapted to your environment and personalized for each customer
  • Structured tracking of every request, through to resolution
  • Daily prioritization of maintenance tickets
  • Feedback after every intervention, to drive continuous improvement
  • A customer satisfaction survey after each maintenance visit
  • An ongoing relationship that lets us anticipate your future needs

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Technical expertise

A team that knows your system inside out

Our experts work across every dimension of your CT system: mechanics, X-ray generation, imager, system control and software environment.

This broad expertise enables faster fault diagnosis, helps ensure appropriate corrective actions are taken, and keeps your equipment maintainable over the long term.

  • Quick response in emergencies, with at least 2 experts available at all times
  • More relevant diagnostics thanks to a thorough understanding of CT systems (knowledge regularly updated through training)
  • Shorter downtime thanks to our procedures and technical know-how built up across our entire installed base
  • Regular training for our distributors
  • Recommendations based on the actual configuration of your CT system
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Performance monitoring

Measure to anticipate

Checks carried out during maintenance help assess your CT system’s condition and monitor changes in its performance over time. 
This approach helps detect certain drifts earlier, base maintenance and upgrade decisions on facts, and gradually shift from a mostly corrective approach to a more preventive one.

  • Performance guaranteed over time
  • Uninterrupted work, with malfunctions caught upstream
  • Decisions backed by precise data

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Upgrade roadmap

Upgrades designed to extend the value of your equipment

RX Solutions CT systems are designed to evolve. Depending on your system’s compatibility and your changing needs, a range of upgrades may be available to improve performance, productivity or ergonomics.

Our approach is to recommend upgrades only when they address a specific need: a new application, time savings, better image quality, automation or continued compatibility.

  • Expand the machine’s capabilities and adapt the equipment to new uses
  • Maintain a relevant level of technology
  • Improve your CT system’s performance and your productivity
  • Avoid a full replacement when a targeted upgrade is enough
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Our Care & Performance team

Maintenance & Upgrades : two goals, one long-term vision

Maintain today. Evolve tomorrow.

Your CT system has to meet two complementary challenges: staying reliable and available day to day, while being able to evolve with your applications, your requirements and your future constraints.
 
Maintenance

Keep your CT system available for the long term

Anticipate performance drift, reduce unplanned downtime and get support that reflects the criticality of your equipment. Our maintenance and support solutions help keep your CT system reliable and maintain inspection quality throughout its service life.

Your benefits:
  • Reduce the risk of unplanned downtime
  • Speed up diagnosis and return to service
  • Keep your inspections reliable
  • Anticipate drift before it affects your business
  • Adapt the level of coverage to your environment
  • Gain better control of maintenance costs

 Explore our Maintenance offers  
 
Upgrades

Add new inspection capabilities without replacing your CT system

Your applications evolve, your samples change and your requirements grow. With targeted hardware and software upgrades, your CT system can deliver higher resolution, a wider field of view, faster data processing or greater inspection automation.

Your benefits:
  • See finer details with a nano source
  • Inspect larger samples with a wide-field imager
  • Improve your data quality with new detectors and reconstruction solutions
  • Make the most of your scans with advanced reconstruction software suited to complex, multi-material parts
  • Cut processing times with a higher-performance computing setup
  • Automate your scan series with a sample loader and motorized equipment

 Explore our Upgrade offers 
  
Double tube nanoCT microCT RX Solutions
Long-term performance

Greater availability, greater visibility, greater value

01

Secure your operations

Reduce the risk of downtime and safeguard the reliability of your inspections, tests, or research campaigns.
02

Maintain inspection quality

Monitor the condition of your equipment to ensure consistent performance and reliable results over time.
03

Anticipate rather than react

Identify issues and sensitive components before they hinder your operations.
04

Extend your investment

Maintain, optimize, and advance your CT system to realize its full value over a longer period.

Industry and research: the same performance requirement, different priorities.

Industry, production, quality

Your priority is to keep inspections running without interruption, limit stoppages and keep pace with your evolving throughput or automation requirements.

Our Care & Performance team helps you:

  • Reduce the risk of unplanned downtime
  • Keep inspections reliable
  • Anticipate maintenance needs
  • Improve productivity through targeted upgrades
  • Better control the lifespan and operating cost of your system


nanoCT microCT RX solutions

Labs, core facilities and advanced research

Your priority is to preserve equipment availability, the continuity of experimental campaigns and the platform’s ability to take on new scientific questions.

Our Care & Performance team helps you:

  • Secure CT system availability for your research teams
  • Maintain performance and measurement accuracy over time
  • Limit the impact of an incident on ongoing projects
  • Unlock new experimental capabilities
  • Evolve the platform to match future research programs

Talk to our Care & Performance team

Availability, reliability, inspection quality or new capabilities: talk to our team to identify the maintenance services and upgrades best suited to your CT system. We’ll give you a personalized recommendation.

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RX Care & Performance FAQ

What is the RX Care & Performance offer?
RX Care & Performance brings together maintenance and technical support services, plus hardware and software upgrades, to preserve the availability, performance and value of RX Solutions CT systems over time.
Why take out a maintenance contract for a CT system?
A maintenance contract gives structure to how your CT system is monitored, helps anticipate certain drift, provides a defined level of support and gives you better control over interventions and their costs.
Can I get support without a maintenance contract?
On-demand support can be offered. A contract, however, provides a more structured framework for monitoring, responsiveness and coverage, depending on the plan chosen.
Can support be provided remotely?
Depending on the nature of the issue, support can be provided by phone, e-mail, remote access or video call.
How do I know whether my CT system can be upgraded?
Compatibility depends on the model, the configuration and the planned upgrade. The RX Solutions team assesses your equipment before recommending the upgrades that make sense for your current and future uses.
What is the difference between a retrofit and an upgrade?
A retrofit replaces a component to keep the system running or maintainable. An upgrade is an improvement designed to advance its capabilities or performance.
Which parts of a CT system can be upgraded?
Depending on the CT system, upgrades may include imagers, cameras, reconstruction, computing setups, automation, ergonomics or certain technical components. Compatibility must be checked for each machine.
Can an upgrade extend my system’s lifespan?
Yes, when it keeps the system compatible, improves its performance or adapts it to new uses. An upgrade’s relevance is assessed based on your actual need and existing configuration.