Thursday, November 19 ‧ 10 AM–4 PM ‧ RX Solutions Open Day: Discover Industrial X-Ray CT in Annecy Register
Care & Performance - MaintenanceMaximize your CT system uptime.

Care & Performance - MaintenanceMaximize your CT system uptime.

Cut machine downtime and secure your uptime all year round.

Talk to our team

Which maintenance contract is right for you?Coverage tailored to your environment

Not every operation faces the same constraints. Availability requirements differ between a production line and an inspection service center running scans for its customers.

That’s why RX Solutions offers several levels of coverage, so you can match maintenance, support and responsiveness to the way you use your CT system.


Essential
Essential
Priority
Priority
Parts & Labor
Parts & Labor
High Throughput
High Throughput
Essential
For low-criticality users

Ideal for labs, research centers and users whose activity isn’t directly affected by a temporary system outage.

Key features:
  • Annual preventive maintenance
  • Technical hotline
  • X-Act software updates
  • Controlled budget

Recommended for occasional use.
×
Priority
Our recommendation for most users

Designed for companies and labs that rely on their CT system on a regular basis and want better responsiveness when an incident occurs.

Key features:
  • Priority hotline response within 2 hours
  • 60% faster intervention
  • Preventive maintenance
  • 2 corrective visits included
  • Performance assistance, with 1 remote training session and a real-time assistance camera

Recommended for research centers, heavily used CT platforms, and quality control or industrial R&D.
×
Parts & Labor
Equivalent to our Extended Warranty.
For users looking for extended coverage

A solution for users who want to keep maintenance costs under control while benefiting from more complete coverage.

Key features:
  • Priority hotline response within 2 hours
  • 60% faster intervention
  • Preventive maintenance
  • Unlimited corrective visits included
  • Performance assistance (remote training, real-time assistance)
  • Spare parts coverage
  • Labor coverage
  • More predictable maintenance budget

Recommended for scientific and technical centers, private labs and industrial environments where equipment availability is strategic.

×
High Throughput
For the most demanding production environments

Built for heavily used CT systems (from 2 shifts up to 24/7) in production settings, and for applications where every hour of downtime has a major impact on your business.

Key features:
  • Premium service level
  • Maximum responsiveness
  • Intervention times: 48 to 72 hours
  • Customized number of preventive visits
  • Enhanced support, with remote training sessions

Recommended for 24/7 and intensive use of CT systems, production lines, and series quality control where CT systems are under heavy load.
×
Care & Performance - maintenance tomographe
You’ve invested in a high-performance CT system.  Keeping it available  is just as strategic as the initial investment.

A CT system that’s down means quality control at a standstill or a test campaign on hold. With maintenance contracts tailored to your environment, you stay in control of your machine’s availability.

Discover how our contracts are structured, what they cover and how to choose the level that best fits your needs.

 Ask for more details

MaintenanceWhen your machine stops, everything slows down.

In production, a CT failure halts quality control, disrupts production flow and can delay critical development or prototyping trials.
In research, it can delay a campaign, disrupts a multi-user platform and can directly affect a thesis or a publication.

In both cases, you need a fast, expert and committed response. 

With the Care & Performance team and our RX Solutions maintenance contracts:
  • Reduce the risk of unplanned downtime through structured preventive maintenance.
  • Get direct access to a team that knows your systems and how you use them.
  • Keep your operations running with updates and interventions tailored to your usage
  • Anticipate critical points: sensitive parts, availability, system scalability.

A system that performs over timeCoverage designed to support your performance, continuously

We offer maintenance plans aligned with your level of requirements. Our services cover your machine’s entire life cycle to prevent downtime, speed up interventions and strengthen your performance over the long term.

Our Care & Performance team is here to support you whenever you need us. We always have 2 team members available to handle our customers’ emergencies.To resolve blockages quickly and limit the impact on your business, our maintenance offers give you direct access to our experts via the hotline, remote access or video call.
Care & Performance - maintenance tomographe
 

Preventive maintenance: anticipate rather than react

A continuously evolving software system

Fast response in case of an incident

A service level matched to your reality

Do you have questions about our maintenance contracts? 

Our Care & Performance team is here to help. We’ll define a personalized maintenance plan suited to your CT system, how you use it and what’s at stake for you.

Contact us

RX Solutions maintenance: what you gain

<strong>Predictable availability</strong><br>Maintenance contracts let you plan for <strong>your machine&rsquo;s availability</strong>, instead of being hit by a repair bill at the exact moment you need to scan.-image
Predictable availability
Maintenance contracts let you plan for your machine’s availability, instead of being hit by a repair bill at the exact moment you need to scan.
<strong>Qualified, responsive experts</strong><br>You deal with experts <strong>based in France</strong>, <strong>backed by your local distributors</strong>, who know your CT system configuration and your applications. A question, a doubt or an incident? You talk directly with experts who know your configuration, your applications and your history. This hands-on, close-to-the-customer approach speeds up diagnosis, makes decisions easier and reduces downtime.-image
Qualified, responsive experts
You deal with experts based in France, backed by your local distributors, who know your CT system configuration and your applications. A question, a doubt or an incident? You talk directly with experts who know your configuration, your applications and your history. This hands-on, close-to-the-customer approach speeds up diagnosis, makes decisions easier and reduces downtime.
<strong>A CT system that&rsquo;s always up to date</strong><br>Your CT system stays up to date, <strong>software and components alike</strong>, so it keeps performing and keeps matching your needs. Our perspective as designer and manufacturer also lets us support you in your upgrade and training choices.-image
A CT system that’s always up to date
Your CT system stays up to date, software and components alike, so it keeps performing and keeps matching your needs. Our perspective as designer and manufacturer also lets us support you in your upgrade and training choices.
<strong>A service level matched to your reality</strong><br>Responsiveness, parts coverage, intervention frequency: every parameter adapts to your environment, your throughput and how critical your system is.-image
A service level matched to your reality
Responsiveness, parts coverage, intervention frequency: every parameter adapts to your environment, your throughput and how critical your system is.

Maintenance offers tailored to your environment

Care & Performance - maintenance tomographe

Industry: production and quality teams

Your priority: avoid downtime, keep up with production rates, deliver reliable inspections.

Our contracts focus on responsiveness, continuity of service and control of total cost.
Care & Performance - maintenance tomographe

Research: platforms and labs

Your challenges: multiple users, turnover, scientific deadlines and publications, annual budgets.

Our Care & Performance services secure your equipment over the long term and protect the continuity of your work.

How does maintenance work?

Is your machine not covered by a maintenance contract?

Find out how our team will support you with a close-to-the-customer approach focused on the performance of your CT system.
Care & Performance - Maintenance tomographe
  • Analysis of your usage
    Intensity of use, how critical the machine is, industrial or research context, main applications.
  • Recommendation of the right contract
    Essential, Priority or full coverage, depending on your installed base and your goals.
  • Setting up monitoring
    Preventive maintenance, remote support and software updates.
  • Support over time
    Troubleshooting, advice, anticipating performance topics (upgrades) and training recommendations. 

Keep your CT system operational, year after year

Anticipate the unexpected, secure your inspections and get support suited to your environment. Our experts help you maintain your system’s availability and performance over the long term.
Questions about our maintenance contracts? Talk to our Maintenance experts.


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Support & PerformanceMaintenance FAQ

Can I get support without a maintenance contract?
Yes, but on-demand support is less structured and may be billed. Contracts give you more visibility, responsiveness and coverage.
Can I change my coverage if my usage changes?
Yes. Adapting coverage to your actual level of use and to how critical the machine is is part of how our contracts work.
Do you offer remote support?
Yes. Email, phone, remote access and video calls are part of the standard options.