Reduce downtime and stay in control of your system availability.

A CT system at a standstill can disrupt quality control, delay critical testing activities and impact productivity. With maintenance service plans tailored to your operational requirements, RX Solutions helps you safeguard uptime and keep your system performing at its best.

Identify the right maintenance coverage for your system

Personalized recommendation from an RX Solutions expert within 48 hours.

You have invested in a high-performance CT system. Ensuring its availability is just as critical as the initial investment.

RX Solutions support services are designed to meet this demand: minimizing unplanned downtime, accelerating recovery, and giving you direct access to experts with an in-depth understanding of your system.

Explore how our service contracts are structured, what they include, and how to choose the level best aligned with your requirements.

When your system stops, everthing slows down

In production environment, a CT system failure disrupts quality control, impacts throughput, and can delay critical development or prototyping activities. In research, it can postpone an experimental campaign, disrupt a multi-user platform, and directly affect a thesis or publication.

In both cases, you need a response that is fast, expert, and fully committed to your success.

Reduce the risk of unplanned downtime through a structured preventive maintenance program.
Benefit from direct access to a team that understands your systems, applications, and operating environment.
Secure your operations with updates and interventions tailored to your level of system utilization.
Anticipate critical issues, including key components, system availability, and future scalability.

A service coverage designed to sustain your performance, continuously.

Your CT system must remain available, efficient, and capable of evolving over time.

We provide a service offering aligned with your operational requirements. Our services cover the entire lifecycle of your system to prevent downtime, accelerate interventions, and strengthen long-term performance.

Our Care & Performance team provides you with responsive support, whenever you need it. Gain direct access to our experts via hotline, remote access, or video assistance to quickly resolve issues and minimize operational impact.

Preventive maintenance designed to anticipate, not react

Regular inspections, controlled calibrations, and structured follow-up help identify performance deviations before they affect your operations.

A system that continuously evolves

Our X-Act sotware updates ensure permanent access to the latest features and allow you to fully leverage your system capabilities.

Rapid intervention in the event of an incident

Diagnosis, troubleshooting, component replacement: we act quickly to restore your system and minimize downtime.

A service level tailored to your reality

Response times, spare-parts coverage, and intervention frequency are adapted to your environment, throughput, and system criticality.

Do you have questions about our maintenance contracts? Our team is ready to help.

Get more informations

Maintenance RX Solutions : ce que vous gagnez

Nos contrats de maintenance sont pensés pour vous fournir des bénéfices concrets : vous subirez moins les arrêts et obtiendrez un retour en service plus rapide lorsqu’un incident survient sur votre tomographe.

Les contrats de maintenance vous permettent de prévoir la disponibilité de votre machine, au lieu de subir un budget de réparation qui tombe au moment clé où vous avez besoin de faire de la tomographie.
Vous avez en face de vous des interlocuteurs experts basés en France, connaissant votre configuration de tomographe et vos applications. Nous agissons avec proximité, réactivité et transparence.
Votre machine reste à jour, logiciel comme composant. Elle reste performante, adaptée à vos besoins. Notre vision constructeur nous permet de vous accompagner également vos choix d’upgrades et de formations.

Metallic dense parts in EasyTom L 450 RX Solutions CT scanner

Solutions tailored to your environment

illustration industrie segment RX Solutions

Industry — Production & Quality Teams.

Your priority is to avoid downtime, maintain throughput, and ensure reliable inspections. Our service contracts focus on responsiveness, service continuity, and total cost control.

Research — Laboratories & Shared Platforms.

Your challenges include multiple users, staff turnover, scientific deadlines, and budget constraints. Our services help secure your equipment over the long term and preserve the continuity of your projects.

HOW IT WORKS

Is your system currently not covered by a maintenance contract?

Discover how our team can support you through a performance-driven and customer-focused approach.

1

Assessment of your usage profile

System utilization, criticality, industrial or research environment, and key applications.

2

Recommendation of the most suitable service level

Essential, Priority, or Full Coverage, depending on the number of your CT scanner and your objectives.

3

Service implementation

Preventive maintenance, remote support, and software updates .

4

Ongoing support

Troubleshooting, expert advice, performance optimization, upgrade recommendations, and training guidance.

FAQ - CT System Maintenance Contracts

Can I receive support without a maintenance contract?

Yes. However, support on demand is less structured and may be charged. Maintenance contracts provide greater visibility, responsiveness, and coverage.

Can I adapt my service coverage if my usage changes?

Yes. Adjusting coverage to the actual level of utilization and system criticality is an integral part of our service approach.

Do you provide remote support?

Yes. Email, telephone support, remote access, and video assistance are all part of our standard support services.

Need to secure the availability of your CT system?

Speak with our team to identify the level of coverage that best matches your usage and system criticality.

Contact our Care & Performance team